• Terms Of Services >
Blueline
 Home>Competition Study
 Privacy Policy

LivehelpGenie is one of the most feature rich and "value for money" product in the market.

Our product is similar to Liveperson in every way. We provide a more affordable solution. The basic version which we sell at $12 has almost all the features that a small and medium sized business might need.

The various differences between LivehelpGenie and Bold chat are : -

  1. LivehelpGenie is a push-based system rather than a pull based system. LivehelpGenie operator console and the visitor chat window does not need any refreshing to show new visitors, it is done seamlessly so your website traffic and visitor monitoring would be 99.99% consistent, making it ideal for a 24/7 support. LivehelpGenie uses socket programming which is the most stable.LivehelpGenie uses what msn and yahoo messengers use as the communication technology. Bold chat uses refreshing.

    LivehelpGenie is a software based solution and not a browser based solution Software based solutions are quicker, more reliable and more user friendly. An example of a browser based software is the yahoo web messenger which does not work as well as the installed software based yahoo messenger. Bold chat is a partial browser based solution.

    Due to the above differences in the underlying technology, we claim to be more stable and reliable.
  2. We offer a cost benefit as compared to Bold chat
    Our basic version of $12 - offers proactive chat invite, Information Management and many more features.i.e. almost all the agent console related features are included in the $12 version. . In Bold Chat, you have to buy the pro version to get the proactive chat feature. This costs $40.

    LivehelpGenie also boasts of a unique feature which no one else offers. We have a searchable information management and retrieval system in LivehelpGenie. Agents can store the most common responses/ and all other information that he may need during the chat. He can do a keyword search for the information he needs and save a lot of time. The client can increase agent productivity and convenience through customized canned responses, pre-written greetings, notes system, built-in spell-checker, ability to run several chat sessions simultaneously, and the ability to transfer live chats to other operators along with many other multi tasking features.

LivehelpGenie provides you excellent value for money.

ViewDemos